Got Questions? We've Got Answers

ITEC HELP is a full-service IT Managed Service Provider (MSP) specializing in small and medium businesses across Sydney and NSW. We provide:

• 24/7 IT Monitoring & Support - Proactive system monitoring with 15-minute average response time
• Cybersecurity Protection - Multi-layered security, threat detection, and ransomware prevention
• Cloud Solutions - Migration, management, and optimization of cloud platforms (Microsoft 365, Google Workspace, AWS)
• Network Management - Infrastructure monitoring, optimization, and maintenance
• Data Backup & Recovery - Automated backups with rapid disaster recovery
• IT Consulting & Strategy - Technology planning aligned with your business goals

With over 15 years of experience and 500+ businesses protected, we're your trusted IT partner.

We offer transparent, predictable pricing with no hidden fees. Typical investment ranges:

Per User Pricing: $100-$150 per user/month depending on service level and company size.

What's Included:

• 24/7 network and system monitoring
• Unlimited help desk support during business hours
• Security management and updates
• Automated backup and recovery
• Regular maintenance and patching
• Strategic IT planning and consulting

Cost Comparison: Our managed services typically cost 5-7x less than hiring a full-time IT employee, while providing 24/7 coverage and access to a team of experts.

Get a Free Quote: Contact us at (02) 8488 4429 for a customized assessment and transparent pricing tailored to your specific needs.

Business Hours Support: Monday-Friday, 8:00 AM - 5:00 PM AEDT via phone and email.

Emergency Support: 24/7/365 emergency hotline for critical issues including server failures, network outages, and security breaches.

Response Times:

• Critical (Business Down): 15 minutes or less
• High Priority: 1 hour
• Medium Priority: 4 hours
• Low Priority: 24 hours

Our average response time across all priorities is just 15 minutes. Our monitoring systems watch your infrastructure 24/7, often detecting and resolving issues before you even notice them!

We implement a multi-layered security approach to protect your business:

• Perimeter Defense: Enterprise-grade firewalls, email filtering, and web protection
• Endpoint Protection: Advanced antivirus, anti-ransomware, and device encryption on all computers
• Access Control: Multi-factor authentication (MFA) and strong password policies
• 24/7 Monitoring: Real-time threat detection and automated response
• Employee Training: Regular security awareness training and phishing simulation tests
• Backup Protection: Immutable backups that ransomware cannot encrypt or delete

Ransomware Response: If an attack occurs, we can typically restore your data within 2-4 hours from clean backups. Important: None of our actively managed clients have lost data to ransomware attacks!

Yes! We provide both remote and on-site support to meet all your IT needs:

Remote Support (90% of issues):

• Faster resolution with no travel time
• Secure remote access to your systems
• Screen sharing for user guidance and training
• Included in all service packages

On-Site Support (when needed):

• Hardware installation and repairs
• Network infrastructure setup and upgrades
• Complex troubleshooting that requires physical access
• New office setups and relocations

Most packages include a set number of on-site visits per month. For Sydney metro businesses, we can typically be on-site within 2-4 hours for emergencies.

Absolutely! Cloud migration is one of our specialties. Our proven process includes:

1. Assessment: We evaluate your current infrastructure and identify which systems and data should move to the cloud.

2. Planning: We develop a customized migration strategy designed to minimize downtime and disruption.

3. Migration: We seamlessly transfer your data, applications, and systems to platforms like Microsoft 365, Google Workspace, AWS, or Azure.

4. Training: We ensure your team knows how to effectively use the new cloud tools.

5. Ongoing Management: We monitor, optimize, and secure your cloud environment.

Our Track Record: We've successfully migrated hundreds of businesses to the cloud with an average of zero data loss and less than 4 hours of downtime.

Here's what sets us apart:

• Proactive, Not Reactive: We prevent problems before they happen, not just fix them after
• 15-Minute Response Time: Industry-leading response for critical issues
• Local Expertise: Based in Sydney with deep understanding of Australian businesses
• Certified Professionals: Microsoft, Cisco, and CompTIA certified technicians
• Transparent Pricing: No hidden fees or surprise charges - you know exactly what you're paying for
• Business-Focused: We align technology with your business goals, not just fix computers
• 99.9% Uptime Guarantee: We keep your business running smoothly
• Australian Data Storage: All backups stored in secure Australian data centers

Plus, we've been protecting businesses since 2008 with over 500 satisfied clients!

We offer flexible contract terms to suit your business needs:

Month-to-Month Agreement:

• No long-term commitment required
• Cancel with 30 days notice
• Perfect for businesses wanting to test our services

12-Month Agreement:

• Typically 10% discount on monthly rates
• Priority scheduling for on-site visits
• Most popular option for established businesses

36-Month Agreement:

• Typically 15-20% discount on monthly rates
• Best value for long-term partnerships
• Locked-in pricing protection

No Lock-in Philosophy: We're confident in our service quality, so we don't force lengthy contracts. We want to earn your business every month!

We can typically have you fully up and running within 1-2 weeks. Here's our onboarding timeline:

Day 1-2: Initial consultation and IT assessment (free)

Day 3-5: Customized proposal and service agreement

Week 2: Onboarding process:

• Install monitoring tools on your systems
• Configure security settings and backups
• Set up help desk access for your team
• Complete network and system documentation
• Train your team on support procedures

From Week 2 onwards: Full 24/7 monitoring and support begins!

Emergency Situations: If you're experiencing a critical IT issue, we can provide emergency support immediately while we work on full onboarding.

Ready to get started? Call us today at (02) 8488 4429 for your free assessment!

No problem! We're experienced in working with businesses transitioning from other arrangements:

From Another IT Provider:

• We'll coordinate a smooth handover with minimal disruption
• Review existing systems and documentation
• Identify any gaps or security vulnerabilities
• Provide a clear transition plan with timelines

From Part-Time IT Person:

• We can work alongside them or take over completely
• Provide enterprise-level tools and expertise they may lack
• Offer 24/7 coverage beyond their availability
• Document all systems for knowledge continuity

From DIY/Break-Fix Support:

• Assess current infrastructure and security posture
• Implement proactive monitoring to prevent future issues
• Upgrade outdated systems and software
• Establish proper backup and disaster recovery

We'll work at your pace to ensure a seamless transition without disrupting your business operations.